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Pullman Dubai Creek City Centre – Service Excellence Personified…

The first word I would like to use to describe this hotel, is surprising. And it’s not that the hotel doesn’t look great online, it’s why I chose it, but the pictures simply do not do it justice in comparison to what you actually experience when you enter the lobby, glistening with lighting and marble yet soft to the eye, immediately giving you a welcoming and warm feeling.

I arrived late in Dubai, and as such only reached the hotel at midnight. This didn’t stop the service from bustling to my attention; “Good evening Mrs. Evans and welcome, allow me to show you straight to your room.” Wow, no check-in, known by name, staff rushing around me to open elevators and take my bags. I’m already very impressed, and this was only the beginning

Junior Suite

I was treated to a Junior Suite on the 11th floor during my stay here, and apart from the fact that the view of Dubai is majestic from that high, the room itself was incredible. Large and spacious, one of the best beds and pillows I have ever had the pleasure of sleeping on during my travels, two televisions, a comfortable lounge and a generous bathroom filled with every amenity you would require.

View from my suite on the 11th floor

During my stay I was able to enjoy the bar on the 1st floor which has an extremely comfortable atmosphere. Every time you take a seat you are served some pub style snacks like popcorn, nuts and olives, and you can leisurely enjoy your drink while watching either sport, playing a game of pool or simply listening to the music. On Friday nights, Medley Restaurant holds what is known as the Art of Spice. An Indian cuisine delight created proudly by celebrity Chef Sweety Singh. Rows of serving pots line the buffet and you can sample as many as you want or can handle. I had a special dietary requirement yet this was no issue. Two delectable curries arrived at my table, served with fresh naan bread and all the sides required to make this a true Indian feast. I can see why the General Manager personally recommends this experience, as I will not soon forget it.

Soma Spa was by far the most relaxing experience on my journey. If you can, get a lady by the name of Chon to get her hands on you, I can guarantee you this will be worth every penny as her healing hands find every knot and aching spot on your body. The spa itself is beautifully laid out, tranquil and relaxing. The change rooms hold the sauna and steam room for use before your treatment, and after being sent into seventh heaven you are seated quietly to some ginger tea while you let the experience run over in your mind, relaxing you even further before returning to your day.

Soma Spa

All in all, a hotel is not only made up of walls and glitz and glamour. The true heart of a hotel, and what makes your stay memorable, is the hospitality of the staff that surround you. This hotel has it all. The glam, the rooms, the food, the spa, yet what stood out to me the most during my time here, was the staff. I have always said hospitality is a special sort of kindness, and it is something that you either have or don’t, it cannot be taught. Not a single member of their team made me feel that they were there because they had to be; they wanted to be. Their service excellence echoes through every corridor, radiates out of every meal served, in every passing greeting, in every room service delivered. And this single point alone is what made this one of the best and most enjoyable hotels I have had the pleasure of visiting.

This hotel will suit every travel requirement, so when passing through Dubai and looking for accommodation for one or seven nights, you will not be disappointed to make this your selection.

Book or view this hotel by clicking here

Reviewed By Joanna Evans

World Luxury Awards Marketing Communications Manager

 

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What Makes Armani Hotel Dubai The World’s Most Luxurious Hotel?

What does it take to become the world’s most luxurious hotel?

Does it involve outrageous amenities such as in-room 24 karat gold iPads, private jet and butler services, or even pet psychics for your pooches?

According to Anton Perold, Managing Director of the World Luxury Hotel Awards, true luxury is defined by “a team of highly dedicated staff willing to go the extra mile and stop at nothing to ensure that no request goes unanswered,” he said. But since luxury can mean different things to different people, every year The World Luxury Hotel Awards takes on a new focus to select the new winner.

Armani Amal Terrace (Photo credit: Armani Hotel Dubai) Armani Amal Terrace (Photo credit: Armani Hotel Dubai)

For 2016, the ten-year organization shifts the focus on supreme style and unique elegance, and named Armani Hotel Dubai the winner.

Opened since 2010, the ten-story hotel with 160 rooms and suites is the first hotel by fashion designer Giorgio Armani. Bearing all the Armani signature details in the carefully curated space with Eramose stone floors, zebrawood panels, and custom-made furnishings, it’s no surprise that everything here is tastefully designed.

One of only two hotels (the other one is in Milan) launched by the legendary designer, much of Armani Hotel Dubai’s appeal is also defined by its location. Situated at Burj Khalifa—world’s tallest tower—in Downtown Dubai, the world’s most luxurious hotel boasts stunning views of the city, convenient access to the city’s best shops, restaurants and cultural attractions, plus a dedicated entrance to the tower.

Burj Khalifa (Photo credit: Armani Hotel Dubai)Burj Khalifa (Photo credit: Armani Hotel Dubai)

With all the amenities one would normally expect—Award-winning restaurants, lounge, deluxe spa and various Armani goods, what really sets this hotel apart is the “warm, Italian-style service” noted by Mark Kirby—General Manager of Armani Hotel Dubai.

Armani Ristorante (Photo credit: Armani Hotel Dubai)Armani Ristorante (Photo credit: Armani Hotel Dubai)

For instance, each guest is assigned a personal Lifestyle Manager who handles everything from arranging childcare to landing difficult bookings of the hottest restaurants and events out there. The idea of it is to provide guests with a “‘home-away-from-home experience,” said Kirby.

(Photo credit: Armani Hotel Dubai)(Photo credit: Armani Hotel Dubai)

As a former guest of the Armani Hotel, Milton Pedraza—CEO of the Luxury Institute—believes that one of the most remarkable strengths of Armani is his ability in creating an understated style of luxury that’s completely serene. “It’s a paradoxical concept few could pull off. And when done properly (which Armani certainly has), it makes guests feel pampered and peaceful at the same time,” he noted.

All the books in this study at the Armani Dubai Suite are personally selected by the designer himself. (Photo credit: Armani Hotel Dubai)

All the books in this study at the Armani Dubai Suite are personally selected by the designer himself. (Photo credit: Armani Hotel Dubai)

This ability not only reflects on the fashion legend’s renowned aesthetics, but also his personality and values. According to the luxury expert, there’s something about the Armani Hotel experience that made him feel special. “The staff at his hotels are very well-selected and well-trained. They make you feel welcome in a way that seems more genuine and relatable than other hotels,” he added.

Walk-in closet at the Armani Dubai Suite (Photo credit: Armani Hotel Dubai)

Walk-in closet at the Armani Dubai Suite (Photo credit: Armani Hotel Dubai)

“Fact is, people don’t want to be treated like royals anymore,” Pedraza said.

What this award points to—when it comes to luxury hotel trends in 2017—are well-designed spaces that aren’t excessively staged or opulent. As the world becomes more globalized, successful hotels are definitely angling for more local experiences, where guests could get intimate knowledge of each place.

(Photo credit: Armani Hotel Dubai)(Photo credit: Armani Hotel Dubai)

Yet, for frequent travelers, don’t be surprised to find your favorite snacks or drinks from your home countries. “As hotels want to ease your transition from one place to another both physically and emotionally,” noted Pedraza, “2017’s hotel experience will focus equally on satisfying your curiosity of a new place as it is on fighting home sickness.”

(Photo credit: Armani Hotel Dubai)(Photo credit: Armani Hotel Dubai)

Writer Credit

I cover food, luxury, and occasionally tennis (when Nadal is playing).